Mark Wray was working at the concession stand of a movie theater when the pandemic lockdowns hit last year. The movie theater shut down, and he lost his job.
But instead of looking for another low-wage job, Wray sought a different path. He found a program teaching basic technology and business skills, completed it and landed a job at a fast-growing online mortgage lender. He started in March, working in customer service and tech support. He makes about $55,000 a year, compared with $17,000 at the movie theater.
“The pandemic, weirdly, was an opportunity,” said Wray, 25, who is a high school graduate and lives in Charlotte, North Carolina. “And this job is a huge steppingstone for me.”
People returning to the workforce after the pandemic are expecting more from their employers, pushing companies to raise pay, give bonuses and improve health care and tuition plans. Paychecks are getting bigger. Wages rose strongly in July, up 4% from a year earlier, according to the Labor Department. For workers in leisure and hospitality businesses, pay increased nearly 10%.
Yet many workers are also seeking something else: a career path, not a dead-end job.
In recent months, companies have struggled to fill jobs for tasks like waiting on tables, stocking shelves or flipping burgers. Nearly 40% of former workers in the nation’s hospitality industry say they do not plan to go back to jobs in hotels, restaurants or bars, according to a survey by Joblist, an employment search engine.
For many workers, the issue is less about bargaining for more money in a tight labor market than about finding a job with a brighter future.
“People in lower-wage work are saying, ‘I’m going to pivot to something better,’” said Stuart Andreason, director of the Center for Workforce and Economic Opportunity at the Federal Reserve Bank of Atlanta.
Their demands are already reshaping corporate policies. Major employers of lower-wage hourly workers including Walmart, Chipotle and Amazon have announced improvements to their tuition and training programs. Even Amazon, which has huge turnover among workers in its warehouses, has started to talk more about helping improve its employees’ long-term prospects.
Some companies are featuring their newfound or heightened commitment to worker development to lure job applicants. Employer job postings for positions that do not require four-year degrees included the term “career advancement” 35% more often from March through July than in the same span two years ago, according to Emsi Burning Glass, a labor market analytics firm. “Training” was mentioned 32% more often.
The new emphasis, if lasting and widespread, would be a significant change in corporate behavior. Companies have often regarded workers — except those at the top — as a cost to be cut instead of an asset that would become increasingly valuable with investment. Training programs were trimmed and career ladders lowered.
One measure of the higher aspirations of workers is the surge in interest and applications reported by major nonprofit organizations, like Year Up, Per Scholas and NPower, with decades of experience training and finding good jobs, mainly for underrepresented groups. They are all expanding.
Wray is a graduate of Merit America, a newer nonprofit that started in 2018. This year, Merit America is on track to reach more than 1,400 students, up from about 500 last year.
How large the opportunity will be for the striving workers, experts say, may depend on overhauling the hiring and promotion practices of corporate America. For example, companies have long used the requirement of a four-year college degree as a blunt screening tool for many good-paying jobs. Yet about two-thirds of American workers do not have four-year degrees — and nearly 80% of Latino and almost 70% of Black workers do not.
The college degree filter, workplace experts say, is not a good predictor of success for many jobs.
That view has gained far more attention and support in the wake of the calls for social and racial justice after the murder of George Floyd last year. Hundreds of companies have pledged to diversify their workforces. Whether those pronouncements and commitments will be followed by action remains to be seen.
But people who have worked in the field of workforce development for decades say they see evidence of genuine change. In the past, companies often blamed the education system for failing to produce enough qualified people of color to hire, said Elyse Rosenblum, founder and managing director of Grads of Life, which advises businesses on inclusive hiring practices.
“But now companies are increasingly looking internally and taking ownership of this challenge,” Rosenblum said. “That’s a completely different posture.”
The support of business leaders who control budgets and hiring decisions, experts say, is vital.
At Bank of America, one executive in that role is David Reilly, who manages technology for its banking and markets operations worldwide. Reilly grew up in London’s East End, did not go to college and got his start in technology working the night shift in a London computer center, loading data storage disks and cleaning the printer.
He showed an aptitude for the work, and one promotion followed another, leading to senior posts at Goldman Sachs, Credit Suisse and Morgan Stanley. He joined Bank of America a decade ago.
His career, Reilly said, was “blessed by people willing to give me a chance.”
At Bank of America, Reilly has helped champion the effort to develop upwardly mobile career paths. Bank workers volunteer thousands of hours a year to give talks and mentor recruits without college degrees. The effort also involves regular talks with managers about next steps in a career.